Packaging Machine Support and Maintenance
Packaging Machine Support and Maintenance
Maximize the longevity and performance of your packaging equipment
Contact a Viking Masek Certified Service Technician
(920) 564-5086
Request service and maintenance
Whether you need help troubleshooting your machine, want to request an onsite visit from one of our technicians, or are interested in our maintenance packages, we’re here to help!
Located outside of North and South America? CLICK HERE for service and support.
Give us a call at 920-564-5086 or complete an online service request:
Packaging Machine Support
When your packaging machine is down, minutes count. Viking Masek’s experienced service techs and engineers are here to help with quick-response packaging equipment support services.
We understand that technical service issues don’t always happen during normal business hours. Our dedicated service and engineering team are available when you need them! Most issues can be resolved remotely. When an onsite service call is needed, we’ll work with you to schedule a visit as quickly as possible.
Packaging Machine Maintenance
Prevent downtime and production delays with one of Viking Masek’s service audit and preventive maintenance packages. We offer three preventive service levels designed to support clients at every volume level. Whether you have one machine or 100, there’s a service plan to help keep your packaging equipment running efficiently. You’ll enjoy increased machine performance and more predictable maintenance costs.
Be proactive, not reactive!
All packaging machine maintenance packages include onsite visits by a highly-qualified, certified Service Technician. Your technician will perform a complete machine inspection and provide a wear parts list. Remember, the only place you can find Viking equipment-certified technicians is right here!
Maintenance Plans can include:
- Phone and Skype/Facetime support
- Operator training
- Critical spare parts kits
- Comprehensive machine audit
- Preventive maintenance check
- Detailed reports with expert recommendations and action items
Choose your maintenance package
| Tier 1: Basic | Tier 2: Intermediate | Tier 3: Advanced | |
|---|---|---|---|
| Onsite visit frequency | Annual (1 visit) | Biannual (2 visits) | Biannual (2 visits) |
| Regular Inspection | YES | YES | YES |
| Preventive Maintenance check | NO | YES | YES |
| Service Technician Audit | NO | NO | YES |
| Wear Parts list | YES | YES | YES |
| Spare Parts checkup | NO | NO | YES |
| Critical Spare parts kit | NO | NO | YES |
| Operator Training | NO | YES | YES |
| Phone Support (annual hours) | NO | YES (20 hours) | YES (30 hours) |
| Skype Support / Face Time (annual hours) | NO | YES (10 hours) | YES (15 hours) |
