Packaging Machine Support and Maintenance

  Packaging Machine Support and Maintenance

Maximize the longevity and performance of your packaging equipment


Contact a Viking Masek Certified Service Technician
(920) 250-8601

Request service and maintenance

Whether you need help troubleshooting your machine, want to request an onsite visit from one of our technicians, or are interested in our maintenance packages, we’re here to help!

Located outside of North and South America? CLICK HERE for service and support.

Give us a call at 920-250-8601 or complete an online service request:

NEW! Quickest to Profit Startup Plans

Could you use a little extra help from our experts when it comes to startup and training? Want to perfect your line performance and receive in-depth staff coaching? What could it mean for your bottom line to eliminate any dip in system performance during the handover from our experts to your workforce?

This is why we developed our Quickest to Profit Startup Plans.

Startup Plan Details


WATCH: Packaging Machine Maintenance Quick Tips Video Series

Packaging Machine Support

When your packaging machine is down, minutes count. Viking Masek’s experienced service techs and engineers are here to help with quick-response packaging equipment support services.

We understand that technical service issues don’t always happen during normal business hours. Our dedicated service and engineering team are available when you need them! Most issues can be resolved remotely. When an onsite service call is needed, we’ll work with you to schedule a visit as quickly as possible.

Packaging Machine Maintenance
Prevent downtime and production delays with one of Viking Masek’s service audit and preventive maintenance packages. We offer three preventive service levels designed to support clients at every volume level. Whether you have one machine or 100, there’s a service plan to help keep your packaging equipment running efficiently. You’ll enjoy increased machine performance and more predictable maintenance costs.

Be proactive, not reactive!
All packaging machine maintenance packages include onsite visits by a highly-qualified, certified Service Technician. Your technician will perform a complete machine inspection and provide a wear parts list. Remember, the only place you can find Viking equipment-certified technicians is right here!

Maintenance Plans can include:

  • Phone and Skype/Facetime support
  • Operator training
  • Critical spare parts kits
  • Comprehensive machine audit
  • Preventive maintenance check
  • Detailed reports with expert recommendations and action items

Choose your maintenance package

  TIER 1: Basic TIER 2: Intermediate TIER 3: Advanced
Onsite visit frequency

Annual (1 visit)

1 - (8) hour day

Biannual (2 visits)

2 - (8) hour days

Biannual (2 visits)

3 - (8) hour days

Regular Inspection
Wear parts list
Phone support   30 hours 45 hours
Preventive maintenance  
Operator efficiency training  
Service tech audit    
Spare parts check-up    
Critical spare parts kit    
Maintenance technical training    


Service Audit & Maintenance Plan Details


   Helpful Resources

premade pouch maintenance worksheet

Need help planning maintenance for your pouch fill & seal machine?


Plan and assign responsibilities for daily, weekly, monthly, quarterly, and bi-annual packaging machine maintenance.


Free Pouch Fill & Seal Machine Maintenance Worksheet

VFFS preventive maintenance checklist & planner

Want a full list of maintenance tasks for your VFFS packaging machine?


Plan and assign responsibilities for daily, weekly, monthly, quarterly, and bi-annual packaging machine maintenance.


Free VFFS maintenance checklist & planner