Service Hotline 920.250.8601
Maximize the longevity and performance of your packaging equipment.
We support you through the full life of your equipment to keep you running at peak performance. Our rugged machines are in it for the long haul, and so is our team, with service and maintenance support that helps you:
The support from Viking Packaging Technologies has been excellent. As we ran production, the machine enhancements that the team at Viking developed and installed on our machine gave us a higher production rate, but more importantly, improved quality.
Kwik Trip
As a true partner, we understand that your needs change and support plans should be nimble. You can count on Viking Masek to provide client-first support:
Routine inspections and servicing tailored to your machine model and usage help you avoid unexpected downtime and extend equipment life
Build your team’s confidence and skills with hands-on training provided during install — and available whenever a refresher is needed
Our service techs proactively assess system performance, catching potential issues before they become costly problems
When you need help, we’re there — virtually or in person — with solutions, not long waits and guesswork
| Viking Tier Breakdown | TIER 1 Basic |
TIER 2 Intermediate |
TIER 3 Advanced |
|---|---|---|---|
| 8-hour Days included per visit | 1 | 2 | 3 |
| Estimated Machine Downtime | 4 hours | 6 hours | 6 hours |
| 10% off PM Plant Labor | ✓ | ✓ | ✓ |
| 10% off PM Initiated Spare Parts | ✓ | ✓ | ✓ |
| Mechanical Inspection and Audit | ✓ | ✓ | ✓ |
| Functionality Testing and Adjustments | ✓ | ✓ | ✓ |
| Safety Inspection | ✓ | ✓ | ✓ |
| Replacement of Spares (on hand as needed) | ✓ | ✓ | ✓ |
| Spare Parts Check Up and Recommendations | ✓ | ✓ | ✓ |
| Maintenance Log Review and Support | ✓ | ✓ | |
| Operator Efficiency Training | ✓ | ✓ | |
| Maintenance Technical Training | ✓ | ✓ | |
| Ancillary Equipment Training | ✓ | ||
| Fault/Error Guidance | ✓ | ||
| Critical Spare Inspection | ✓ | ||
| In House PM Plan | ✓ |
