Parts Coordinator/Account Manager
We are no longer accepting applications for this position. Please see our current job openings here.
If you have excellent customer service skills and excel at planning and managing inventory, consider a Parts Coordinator/Account Manager position with Viking Masek! Strong organization, multi-tasking, and problem-solving skills coupled with technical aptitude would make you the perfect candidate for this position.
We have a fun and relaxed workplace culture, solid benefits package, and significant opportunity for growth for the right person.
Join the team at a Milwaukee Journal Sentinel Top Workplace and Sheboygan County's Manufacturer of the Year today!
Apply Now
Application for United States only. Job openings in other locations, please click here.
Description
The role of a Parts Coordinator/Account Manager is to maintain existing accounts with the provision of accurate quotes, along with processing spare parts orders within the compliance of the customer. Have basic working knowledge of or willing to learn about the machines and understanding of the frequency of replacing the parts. Work with the Purchasing Agent to maintain spare part stock at a level that enables internal servicing and repair departments to complete their work, along with the customers' supply-demand, without a significant delay. The Spare Parts Coordinator must also maintain accurate records of parts replaced under warranty and details of faulty parts. Responsibilities for this position include establishing and maintaining industry and company technical knowledge, be willing to work with different departments and cross-functional teams, and researching and evaluating solutions to solve an organization's technical challenges.
Location
Oostburg, WI - USA
Hours
Mon - Fri
8:00 AM - 4:30 PM (can be flexible)
Travel
Minimal to none.
Reports to
Parts Manager
Apply Now
for the Parts Coordinator/Account Manager opening
Job Requirements
- 2-year (Associate) degree or equivalent
- 5 years of experience in a professional/office setting
- Technical customer service experience a plus
- Excellent interpersonal communication skills
- Ability to use Microsoft Office Suite and ERP systems
- Strong attention to detail and high level of accuracy and accountability
- Ability to prioritize competing tasks in a fast-paced environment
- Strong organizational skills
Job Duties & Responsibilities
- Generates Spare Parts Lists for new machines [SPL]
- Assists in creating an SPL for existing customers (older machines)
- Exudes high levels of customer service
- Develops promotional mailings
- Fluency in Epicor preferred
- Processes warranty claims and returns items to vendor for replacement
- Follows up on delayed sales order
- Enters sales orders and quotes
- Acts as account manager to existing accounts
- Assists with shipping and pulling parts when needed
- Communicates with the Production and Service teams
- Works with internal departments as needed
- Supports parts manager and parts team
- Identifies machine parts prior to shipment
- Identifies parts for customers with machine challenges
- Understands the shipping and receiving procedures
- Other misc. tasks
