Senior Process Technician

Technical Support Specialist

If you are a person who enjoys leading a team, problem-solving, working with your hands, and collaborating cross-functionally to achieve customer goals, a Senior Process Technician career may be for you. Strong organizational and prioritizing skills coupled with technical and mechanical aptitude would make you the perfect candidate for this position.

We have fun and relaxed workplace culture, a solid benefits package, and significant opportunity for growth for the right person. 

Join the team at a Milwaukee Journal Sentinel Top Workplace and Sheboygan County's Manufacturer of the Year today!

Application for United States only. Job openings in other locations, please click here.


The role of a Senior Process Technician is assembly, mechanical machine set up, wiring machinery and panels, machine set up, check out, training, customer FAT’s, customer demos and assisting in the integration stages of the equipment. Compliance to company ERP system to assist with production and project work reporting, managing job tasks, and helping the organization keep the customer database in pristine condition. This role is responsible for understanding the company and customer technical needs to achieve company and customer needs. Responsibilities for this position also include establishing and maintaining industry and company technical knowledge and working with Project Managers and cross-functional teams to solve an organization's technical challenges. Expert in industry, packaging machines, and technical skillsets.



Oostburg, WI - USA



Mon - Fri

7:00 AM - 3:30 PM (can be flexible)



5 - 10% anually.


Reports to

Service Manager


Apply Now

for the Senior Process Technician opening

Job Requirements

  • Strong knowledge of reading electrical schematics
  • Strong ability to troubleshoot electrical wiring
  • Strong mechanical proficiencies


Job Duties & Responsibilities

  • Complies with machine production schedule
  • Complies with machine scope of work
  • Accepts daily responsibilities on shop floor
  • Communicates with the Production and Service teams
  • Works with internal departments as needed
  • Maintains technical and operational documentation
  • Studies and standardizes procedures to improve efficiency of Technical Services team
  • Provides service and customer support during field visits or dispatches
  • Follows all company’s filed procedures and protocols
  • Cooperates with technical team and share information across the organization
  • Builds positive relationships with customers
  • Comprehends Production Manager direction and make appropriate recommendations
  • Willing to work with a team to troubleshoot problems
  • Responsible for Factory Acceptance Tests and demos for sales
  • Maintains action lists and/or whiteboards for projects worked on
  • Assists in training other shop technicians and new hires.

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